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BAA Heathrow Airport boasts a wide selection of shop in its terminals both before and after security for duty free and tax free shopping.

World Shopping promise & refund guarante ...

The duty and tax free shops at London International Airport will more than fill your time before your flights - whether you need to purchase some last minute holidays essentials, or just to splash out on something special.


Shops in London Heathrow Airport ...

Duty free shopping at Heathrow Airport boasts a World Shopping Promise that all its shops, bars and restaurants adhere too, making sure you recieve the highest of customer care and service.

Offering duty free shopping Information Points in the departure lounges, a price promise that's guaranteed, plus a coverted personal shopping service, BAA Heathrow Airport makes your pre-flight time more than just a tiresome wait!

What's more, Heathrow Airport's Worldwide Money Back Guarantee means that for whatever reason you change your mind on a purchase made at the Airport you will quality for a free of charge refund, vaild worldwide - further information can be found at BAA's website.

how it Works ...

BAA Heathrow Airport are participants in The Airports Worldwide Money Back Guarantee. This works so that regardless of you changing your mind on an item bought at the Airport you can return it for a full refund, that's free of charge, anywhere in the World. Further information can be found at BAA's own website.

Personal Shopping Service ...

Personnal shopping is, for many, the ultimate in any shopping experience. At Heathrow Airport this service is offered free of charge so you can enjoy so much more of the duty free and tax free shopping. Whatever the purchase, or occassion, the Airport's Consultants will help you find that perfect gift, special offers or simply a special holiday treat at a discounted price, that would otherwise be out of one's reach without the duty free and tax free allowances. .

The Personnal Shopping Consultants, wearing green uniforms, can be found in the departure lounges, or you can pre-book this service in advance by calling:
  Pre-Booking Personal Shopping Services
  From the UK 0870 850 2825  
  From outside the UK +44 (0) 121 410 5228  

Shopping Collection & Delivery ...

And for those passengers flying within the EU buying larger, heavy items or those of a fragile nature at BAA Heathrow can arrange for a free of charge collection service on their return.

Should passengers wish to take advantage of this collection service they should advise the Airport's retailer. Issued with a collection receipt passengers can collect their goods from the Shopping Collection Points upon their return at the following points:
  Shopping Collection Points
  Terminal 1 Inside the Arrivals World Duty Free Store  
  Terminal 2 BAA information desk  
Terminal 3 Inside the Arrivals World Duty Free Store
Terminal 4 Inside the Arrivals World Duty Free Store
NB - the Shopping Collection service is available to passengers travelling within the EU only, which excludes UK and Ireland flights.

BAA Worldpoints ...

If passengers fly reguarly they should take advantage of the BAA WorldPoints scheme. All purchases made within the departure lounges are valid for BAA WorldPoints and can be redeemed against AirMiles via The AirMiles Travel Company, as well as shopping vouchers.

To sign up, and to start collecting BAA WorldPoints visit:

BAA World Points Website
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